EDUCATION:

Wright State University – 1999-2003
Bachelor of Science in Business
Major: Management Information Systems

EMPLOYMENT:

Tomorrow’s Technology Today – St. Henry, OH                    
May 2009 – Present
Project Manager
·  Design/develop websites for several local businesses
·  Manage/maintain all websites hosted by Tomorrow’s Technology Today
·  Provide IT troubleshooting support for small area businesses

Crown Equipment Corporation – New Bremen, OH              
September 2008 – December 2008
IS Support
·  Primary administrator for phone/ISP/cable bills for all Crown branches in U.S.
·  Created instructional IT pamphlets for Crown users (Wireless, VPN, Lotus Notes, Remote access)
·  Answered all incoming phone calls and provided scheduling assistance to IT director.

Reed Business Information – Oak Brook, IL                                      
February 2006 – August 2008
Tier-2 Technical Support Analyst
·  Project Manager for 300+ home-based employees Windows XP rollout. (Developed schedules, ordered company standard equipment & software, completed project 1 month ahead of schedule.)
·  Developed and implemented internal training program for new employees.
·  Responsible for all file restores for editorial staff using Veritas NetBackup.  Backup for site-engineer for weekly tape changes and nightly backups.
·  Responsible for application licensing and ensuring that all end-user’s PCs were updated with the latest Windows updates/patches.
·  Advanced troubleshooting skills with Blackberry handhelds, wireless networks, VPN connectivity, Altiris, Microsoft Office, DameWare, Broadband Cards, Canon Printers, PC Hardware, and Active Directory.
·  Assisted in maintaining the company’s standard desktop and laptop image with Dell
·  Responsible for setting up and configuring equipment for new and existing employees.

Reed Business Information – Oak Brook, IL                                      
May 2005 – January 2006
Tier-1 Technical Support Analyst
·  Help Desk Analyst supporting 9 offices within the United States.
·  Support users with technical issues via phone, remote control and desk-side assistance.
·  Restore images from tape backup using Veritas NetBackup.
·  Assisted in migrating 400+ users to the Windows XP Platform.
·  Experienced in managing user accounts in Active Directory and Windows NT domains.
·  Provide support for all in-house applications as well as McAfee VirusScan and Firewall, Peoplesoft and VPN.

LexisNexis – Dayton, OH                                                                    
March 2004 – May 2005
Desktop Software Support Analyst
·  2^nd level Desktop software engineer supporting over 4000 employees.
·  Team successfully migrated all campus employees from Windows 2000 to Windows XP Platform.
·  Test applications and write documentation for Windows XP Rollout Project.
·  Resolve trouble tickets opened by customers through extensive knowledge of Windows applications and operating systems with a major emphasis on customer support.
·  Provide guidance and training to Help Desk employees to help them better server the customer.
·  Work with other team members to identify trends in reported problems in order to take a pro-active approach in resolving technical issues.