Web Development - Mandy Gels

Phone: 419.678.4600 Ext. 304
Cell: 937.231.6595
Email Mandy Gels

Microsoft Windows 2000, XP and Vista Operating Systems
Microsoft Office 2000, XP, 2003 and 2007
Blackberry handhelds, Broadband cards, PC Hardware, Canon Printers, Nortel VPN Client, iPass, Adobe CS2, Altiris, Crystal Reports, Support Magic, Blackberry Exchange Server Administration, Veritas NetBackup, Photoshop, Flash, Expression Web, Illustrator, Dreamweaver, PHP, HTML, JavaScript, Customer Service

EDUCATION:

Wright State University – 1999-2003
Bachelor of Science in Business
Major: Management Information Systems

EMPLOYMENT

Tomorrow's Technology Today   •   St. Henry, Ohio   •   May 2009 - Present
Project Manager/Web Development
•   Design/develop website for several local businesses
•   Manage/maintain all websites hosted by Tomorrow's Technology Today
•   Provide IT troubleshooting support & training for small area businesses

Crown Equipment Corporation  •  New Bremen, Ohio  •  September 2008 - December 2008
IS Support
•   Primary administrator for phone/ISP/cable bills for all Crown branches in U.S.
•   Created instructional IT pamphlets for Crown users (Wireless, VPN, Lotus Notes, Remote access)
•   Answered all incoming phone calls and provided scheduling assistance to IT director.

Reed Business Information • Oak Brook, Illinois  •  February 2006 – August 2008
Tier-2 Technical Support Analyst
·  Project Manager for 300+ home-based employees Windows XP rollout. (Developed schedules, ordered company standard equipment & software, completed project 1 month ahead of schedule.)
·  Developed and implemented internal training program for new employees.
·  Responsible for all file restores for editorial staff using Veritas NetBackup.  Backup for site-engineer for weekly tape changes and nightly backups.
·  Responsible for application licensing and ensuring that all end-user’s PCs were updated with the latest Windows updates/patches.
·  Advanced troubleshooting skills with Blackberry handhelds, wireless networks, VPN connectivity, Altiris, Microsoft Office, DameWare, Broadband Cards, Canon Printers, PC Hardware, and Active Directory.
·  Assisted in maintaining the company’s standard desktop and laptop image with Dell
·  Responsible for setting up and configuring equipment for new and existing employees.

Reed Business Information  ·  Oak Brook, Illinois  ·  May 2005 – January 2006
Tier-1 Technical Support Analyst
·  Help Desk Analyst supporting 9 offices within the United States.
·  Support users with technical issues via phone, remote control and desk-side assistance.
·  Restore images from tape backup using Veritas NetBackup.
·  Assisted in migrating 400+ users to the Windows XP Platform.
·  Experienced in managing user accounts in Active Directory and Windows NT domains.
·  Provide support for all in-house applications as well as McAfee VirusScan and Firewall, Peoplesoft and VPN.

LexisNexis  ·  Dayton, Ohio  ·  March 2004 – May 2005
Desktop Software Support Analyst
·  2^nd level Desktop software engineer supporting over 4000 employees.
·  Team successfully migrated all campus employees from Windows 2000 to Windows XP Platform.
·  Test applications and write documentation for Windows XP Rollout Project.
·  Resolve trouble tickets opened by customers through extensive knowledge of Windows applications and operating systems with a major emphasis on customer support.
·  Provide guidance and training to Help Desk employees to help them better server the customer.
·  Work with other team members to identify trends in reported problems in order to take a pro-active approach in resolving technical issues.